Troubleshooting: LockDown Browser Freezes

Reported 10/17/22: Students are able to complete all steps to begin the exam, and then the exam page freezes. 

We recommend the following troubleshooting steps to resolve this issue;

• Download and install the latest version of LockDown Browser for Mac Os. Click this link to download. Links to an external site.
• Close all other open applications on your computer before launching LockDown Browser and ensure all other dialog boxes from other applications are not running in the background underneath the LockDown Browser secure layer. 
• Check network/wi-fi connection, ensuring you are using a strong and complete internet connection. 
• Check computer settings to reset LockDown Browser. Click this link to view the guide. Links to an external site.
• Restart your computer then relaunch LockDown Browser.

If you are still experiencing an issue after trying these steps, then please open a service request at http://support.tulane.edu.  Links to an external site.

Collect any relevant screenshots or error messages and include the courseID and exam/assignment name.