Using Respondus LockDown Browser after Copying a Canvas Course

When a quiz that uses LockDown Browser is copied from another course, the instructor must go into the new copied course's LockDown Browser menu and acknowledge the alert message that displays on the screen.

If this step is skipped, students will encounter an error message when attempting to take the quiz: "Error: Course (MONITOR_ENABLED), EXAM (0X01000e) - Could not connect to Respondus server (AWS) for the course or exam settings."

One example error message:

LDB error on a copied course.jpg

https://support.respondus.com/hc/en-us/articles/16543704243483-Exam-title-indicates-a-webcam-must-be-used-but-the-course-is-unknown-to-our-servers

To successfully complete this process follow the steps below:

Once the Canvas course copy process is complete, go into the new course.
Click on LockDown Browser menu item on the left side navigation
You will receive a message that you have successfully updated your LockDown Browser setting